Shipping policy

Order processing and shipping

All orders are processed on average within 1-4 working days (excluding weekends and public holidays) from receipt of the order confirmation email. When we ship your order, you will receive a dedicated notification.

The product availability shown on the website is indicative and not binding. Products marked as "Available" may be physically in the central warehouse of BVM Computers srl in Trezzano sul Naviglio, Via Carlo Porta 3, or held in the external warehouses of the official distributors. In the latter case the shipment can only take place after the items have been transferred from the external warehouse to the central warehouse. In urgent cases we always recommend calling us on +39 02 4450072 or writing to our email: servizioclienti@videosell.it

Product availability is updated weekly. For products with low stock, at the time of the order some items may be sold out in all warehouses. In that case we will communicate a possible estimated delivery date and the customer may withdraw from the order.

Rates and estimates for domestic shipping

The shipping rates for the order are calculated and shown at checkout.

Shipping is free for orders over 250 € in Italy, excluding Sicily, Calabria and Sardinia.

Collection in store

You can avoid shipping costs with free local collection at BVM Computers srl, Via Carlo Porta 3, 20090 Trezzano sul Naviglio (MI). Once you have placed the order and selected local collection at checkout, your order will be prepared. When the order is ready, you will receive an email with the instructions.

Our collection hours are 9-13 and 14-18, Monday to Friday; Saturday morning by appointment only. When you come to collect the order, make sure you have the confirmation email with you.

How can I check the status of an order?

When your order is shipped you will receive an email notification with a tracking number you can use to check its status. Tracking information will be available within 48 hours.

If you do not receive the order within 4 days of the shipping confirmation email, contact us at servizioclienti@videosell.it giving your name and order number and we will carry out the necessary checks.

If your order arrives damaged in any way, let us know as soon as possible at servizioclienti@videosell.it, sending the order number and a photo showing the condition of the item. We handle these problems case by case, but we will do our best to find a satisfactory solution.

For any other question, contact us at servizioclienti@videosell.it